2nd Line Support Engineer

EWF - 84603148_1622101891
£30000 - £35000 per annum

My Client, an IT provider based in central London is currently looking to speak with an experienced 2nd Line Support Engineer to support a number of their high-profile clients.

This permanent position is offering a base salary above market value and give you the opportunity to progress within a busy environment.

Key roles/Activities

  • Windows and OSX environment support
  • Support of administrative activities and tasks
  • Perform analysis and solutions of incidents in the day by day business
  • Desk moves
  • Managing Hardware for leavers and joiners and providing break-fix support (monitors, keyboards, phones, printers)
  • AD admin/PM admin for user accounts
  • New Laptop build check/installs/rebuild checks
  • Software installations * Folder Permissions/lockdowns
  • Mobile Device Configuration
  • Pitch/Meeting room support (Off and On-site)
  • Hardware incidents (Printers, Laptops, Desktop )
  • Software incidents (O365, Windows 7/10, bespoke applications )
  • Landesk/Anti-Virus Key skills and Experience
  • Proficient in end-user operating environments and OSX environments
  • Good organisation, communication and incident/request management skills
  • Mobile device knowledge
  • Good communication and customer service skills
  • Good problem solving and troubleshooting skills
  • Ability to work within SLAs.
  • Ticket queue monitoring
  • Daily Checks ( Walk around of environment and check hardware is working)
  • Basic PC hardware swap-outs
  • Login fault ticket with suppliers and chasing

So if you are a Support Analyst looking for your next exciting opportunity please apply today!

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.