IT Support Analyst

£25000 - £28000 per annum

Managing this Role

George Pickering

Senior Consultant 020 7759 7878

George is an experienced senior consultant at Blackthorn trace who has many years' experience recruiting within the Infrastructure & Support space. George is an expert at building great relationships with both his candidates and clients and has a passion for new technology trends and is always in the loop with the latest industry news. 

A well-known Construction company is seeking a Junior IT Support Administrator for the business dynamic and vibrant London office.

The company is looking for someone who has worked in customer service focused roles in the past following a degree in a Tech focused course at University. There IT team is a friendly and tight-knit team and IT Support is a key role in that team.

Your duties will involve looking after the business stakeholders and its back-office staff. You will be responsible for a wide range of duties within all aspects of IT administration. Our client is looking for a candidate with great customer service skills, an interest in technology, and a keenness to learn. The role is to understand the core IT systems and the business processes they support and to then communicate these to end-users at all levels of the firm.

Key responsibilities include:

  • Providing relationship management and a point of escalation for IT support issues
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Set up new user's accounts and profiles and deal with password issues
  • Prioritize and manage many tasks at one time
  • Test and evaluate new technology Professional experience and personal skills profile
  • Very strong customer service orientation
  • Excellent written and verbal communication skills
  • Self-motivated and highly enthusiastic
  • Must be able to work well within a team or independently
  • The ability to liaise with staff at all levels

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.