2nd Line (Mac Support) Engineer

£30000 - £34000 per annum

Managing this Role

George Pickering

Senior Consultant 020 7759 7878

George is an experienced senior consultant at Blackthorn trace who has many years' experience recruiting within the Infrastructure & Support space. George is an expert at building great relationships with both his candidates and clients and has a passion for new technology trends and is always in the loop with the latest industry news. 

My Client, an IT provider based in South West London is currently looking to speak with well experienced 2nd Line (Mac Support) Engineers to support a number of there high-profile clients.

This permanent position is offering a base salary above market value and give you the opportunity to progress within a busy environment.

Key roles/Activities

  • Windows and OSX environment support
  • Support of administrative activities and tasks
  • Perform analysis and solutions of incidents in day by day business
  • Desk moves
  • Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)
  • AD admin/PM admin for user accounts
  • New Laptop build check/installs/rebuild checks
  • Software installations * Folder Permissions/lockdowns
  • Mobile Device Configuration
  • Pitch/Meeting room support (Off and On-site)
  • Hardware incidents (Printers, Laptops, Desktop )
  • Software incidents (O365, Windows 7/10, bespoke applications )
  • Landesk/Anti-Virus Key skills and Experience
  • Proficient in end user operating environments and OSX environments
  • Good organisation, communication and incident/request management skills
  • Mobile device knowledge
  • Good communication and customer service skills
  • Good problem solving and troubleshooting skills
  • Ability to work within SLAs.
  • Ticket queue monitoring
  • Daily Checks ( Walk around of environment and check hardware is working)
  • Basic PC hardware swap outs
  • Login fault ticket with suppliers and chasing

So if you are a Desktop Support Engineer looking for your next exciting contract please apply today!

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.