Cloud Engineer

04/04/2019_1554399478
Negotiable

Managing this Role

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Chris Marshall

Consultant - Cloud Permanent Specialist 0207 759 7878

Having spent time in the Military and working in tech recruitment, Chris has built a good reputation within the industry and is now well placed to focus on Cloud recruitment, sourcing the best candidates in a demanding market.

Roles recruited: Cloud/DevOps architects, Cloud/DevOps engineers
Seniority: Junior-Senior
Job Type: Permanent
Geographical coverage: London
Market: Cloud computing for MSPs and Vendors

Cloud Engineer - Leading Service Provider

Our Client is a leading Cloud Services Provider based in central London; our client is looking for new engineers to join their team. You will be working with the wider support teams, specifically around issues involving storage, Virtualization amongst various supported technologies.

you will be Providing specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure. You will be Working with other technical departments in order to train and build up the knowledge base for Cloud/IT services.

Key responsibilities for this job:

  • Provide subject matter expertise for technical solutions and delivery teams.
  • Respond to support calls within the agreed OLAs; ensuring calls are analysed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
  • Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
  • Maintain an understanding of the internal escalation process to reduce escalation and OLA breaches.
  • Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
  • Ensure all knowledge base documents are updated, stored consistently in a single system.
  • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis.
  • Ensure that there is adequate documentation for all Cloud architecture and processes.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.