Service Desk Analyst


Managing this Role

George Pickering

Senior Consultant 020 7759 7878

George is an experienced senior consultant at Blackthorn trace who has many years' experience recruiting within the Infrastructure & Support space. George is an expert at building great relationships with both his candidates and clients and has a passion for new technology trends and is always in the loop with the latest industry news. 

We are currently recruiting an Infrastructure Analyst /2nd Line Support Engineer for well-established and successful business based in Central London the successful candidate will provide Support to business users as well as working along side the project team, delivering Business critical projects

Key Responsibilities:

  • Provide support and installation of IT projects across the client base as required
  • Ensure all documentation for incidents and projects are completed either on or ahead of schedule
  • All incidents assigned are delivered to the SLA priority or escalated accordingly

Skills and Requirements:

  • Excellent communication skills and good written English
  • Advanced Microsoft Windows 10 experience with accreditation
  • Experience in strictly enforcing an agreed service profile & application framework, communicating back any potential breach of non-approved actions
  • Security basics (NTFS, File shares etc)
  • Anti-Virus and Anti-Malware remediation
  • Software distribution solutions
  • Virtualisation technologies (vmWare)
  • Windows Server & Active Directory services
  • Group Policy
  • DFS
  • DHCP
  • DNS
  • Basic/Advanced TCP/IP & Network support skills
  • Microsoft Windows Server 2010 and above basics
  • Video conferencing support
  • O365 Administration and App basics
  • Advanced Microsoft Windows 10 experience with accreditation
  • Service SLA orientation and experience (ITIL qualification desirable)
  • Exposure to cloud based & cloud hybrid technologies - desirable

Blackthorn Trace, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.